Tuesday, November 08, 2005

Wildblue Communications....Ka Band Chaos

The faithful early adopters of Wildblue Communications new ka band satellite internet service are trying their best to make the best of it these days. Seems the fledgling new satellite internet provider and first company to offer the long awaited ka band satellite internet service is having more than a bumpy “rollout” of new service – it’s downright chaotic right now.

Customer equipment is failing after only 1-2 months in service, Regional Network Operations Centers are replacing equipment that is only 6 months of age, the installers for Wildblue have not been adequately prepared for the issues they have encountered in the field and the new customer base of just under 15,000 is growing impatient about the job being done by the NRTC and Wildblue to fix it all.

With outages more frequent than the chief competitor DirecWay has seen in a good while, a good number of new users of the Wildblue ka band approach are second guessing themselves right now. There are a few folks who changed to Wildblue’s new service but kept their DirecWay dish setup (just in case)…well, those folks seem to be mighty glad they did right about now. I am seeing reports from dual users that although the older DirecWay (DW 4000 & 6000) is slower, at least it’s dependable.

One of the original master distributors not related to the NRTC effort, RS & I , decided to pull out of distribution of the Wildblue products back in September and the CEO (and co-founder) of Wildblue has been replaced with a operations oriented executive from Liberty Media. So far it hasn’t seemed to help…as problems are cropping up faster than the Wildblue staff can handle them. Customers are posting dismal upload speeds on the Wildblue user forums, reporting daily outages of 5 min to 5 hours and complaining of “clueless” tech support personnel and installers who don’t follow established procedures during installations.

On a separate but equally important front, Wildblue Communications is operating at a significant loss right now with so few customers and will need an influx of operating capital very soon to continue the introduction of services as well as handle the replacement of so much field equipment. I would expect an announcement soon about Telesat or Liberty Media injecting capital or perhaps merging the company into their own…….I would be surprised to see any more money to come from the NRTC – they are not too happy with how this has gone so far.

Stay tuned….this is an emerging story.

30 Comments:

Blogger Behjat said...

Staying Employed in the Turkish Automaton's World
URL: http://www.understandingxml.com... Welcome, one and all, to the Metaphorical Web.
Find out how to buy and sell anything, like things related to how to repair a road bicycle on interest free credit and pay back whenever you want! Exchange FREE ads on any topic, like how to repair a road bicycle!

8:01 AM  
Blogger Badger said...

I'm new at the Internet as a business tool and I'm trying to find Blogs with an interest in business. I've just launched a site that helps save time and money for those interested in growing their
business plan software. Give us a visit and let us know what you think. Can't resist passing along
Step13, a local drug and alcohol rehab facility. This organization is worth a second look when you have time.

11:33 AM  
Blogger linroc said...

Hey everyone! Cool site! The customer support seems good and the technology jobs are endless. Maybe I will have a better directmatch searching for human resources
since my keyword "customer care jobs" did not fit as intended.
Glad I found you! Keep on keepin on!

4:47 PM  
Blogger Badger said...

I'm new at the Internet as a business tool and I'm trying to find Blogs with an interest in business. I've just launched a site that helps save time and money for those interested in growing their
discount school supply. Give us a visit and let us know what you think. Can't resist passing along
Step13, a local drug and alcohol rehab facility. This organization is worth a second look when you have time.

10:58 PM  
Blogger Badger said...

Howdy. Like your Blog. In honor of the season's traditional emphasis, check out Step13 if you have a couple extra nickels for the down and out this season. They're an organization that helps those with drug and alcohol dependency problems. It's local but has potential as a model for other places. Also check out
>Rainbow Rewards
a community based shopping rewards system, local also. While you're out and about, drop by our new website where we help people save time and money while creating your small business web host.
Give us a visit and let us know what you think.

1:28 AM  
Blogger ladyrain said...

Great blog. Found your blog while searching for more information at yahoo about Wildblue Communications....Ka Band Chaos. Your blog has quite a lot of interesting thoughts. Keep up the good work, Randy Scott.

Cheers,
directv west palm beach

7:36 PM  
Blogger linroc said...

John, hope all is well with your" match" search.
Maybe you can find looking for "careers" or jobs at www.directmatch4free.com
Just make sure you come back to this site to let us know how you are doing!

11:03 PM  
Blogger Badger said...

Dropped by on my way around the net trying to find Blogs with a business connection. While we're doing that, just want to alert others to a local group,
Step13, which is an organization that helps those with drug and alcohol dependency problems. They do great work and are worth checking out.
Rainbow Rewards is a community based shopping rewards system, local also.
We've also started a new site where we help those with an interest in building your most unique internet home business opportunity. Please stop by and let us know what you think.

7:43 AM  
Blogger Badger said...

As we approach the new year and New Years resolutions, some modern
wisdom strikes home in the words of Yoda. "Do, or do not. There is no 'try'. "
Yoda ('The Empire Strikes Back'). Whatever your personal feelings about the conflict in Afghanistan and Iraq, the troops serving there are our flesh and blood and our friends and neighbors. They deserve our reassurance that we ALL support those who are placing their lives at risk, whatever the politics of the time and place. To that end there are two excellent programs that let us "Do" for our absent fellow citizens. Either of these sites are great for a "good deed". Operation Uplink is a unique program that keeps military personnel and hospitalized veterans in touch with their families and loved ones by providing them with a free phone card. You can also go to
USO Care Packages and send someone in the armed services some seasonal cheer. On the lighter side, don't miss
In Vino, Veritas, , fun musings about
wine and food or Old worn
out saddles
, the life and times of a Montana cowboy from the early
1900's. Amazing people, our ancestors. For your business advancement, we've
started a site that helps people who are interested in improving their
. Please stop by and let us know what you think.

9:39 AM  
Blogger Brother Roy said...

Hi Randy Scott I’ve been looking for Content related blogs and I came across yours on Wildblue Communications....Ka Band Chaos during my trawl, so I thought it would be polite to let you know about my visit. I have just recently started a daily news feed on my own site and you are most welcome to come and visit me at Content. I would also be happy to trade links with you if you are interested. Bye for now and have a nice day! Roy

5:22 PM  
Blogger Ester said...

Hi Randy Scott, I was just blog surfing and found you! Wow, I really like this one.
It’s such a pleasure to read your post …. Interesting! I was over at another site

looking at anti-spam

and they didn't go into as much detail as you, but nonetheless interesting.

8:02 AM  
Blogger Badger said...

As we approach the new year and New Years resolutions, some
modern wisdom strikes home in the words of Yoda. "Do, or do not. There is no 'try'."
Yoda ('The Empire Strikes Back'). Whatever your personal feelings about the conflict in Afghanistan and Iraq, the troops serving there are our flesh and blood and our friends and neighbors. They deserve our reassurance that we ALL support those who are placing their lives at risk, whatever the politics of the time and place. To that end there are two excellent programs that let us "Do" for our absent fellow citizens. Either of these sites are great for a "good deed". Operation Uplink is a unique program that keeps military personnel and hospitalized veterans in touch with their families and loved ones by providing them with a free phone card. You can also go to
USO Care Packages and send someone in the armed services some seasonal cheer. On the lighter side, don't miss In Vino, Veritas, fun musings about
wine and food or Old worn
out saddles
, the life and times of a Montana cowboy from the early
1900's. Amazing people, our ancestors. For your business advancement, we've
started a site that helps people who are interested in improving their
most affordable web hosting for small business
. Please stop by, take a look and give us a shout.

12:34 PM  
Blogger kredietlenenhypotheken said...

Hello Randy Scott ,

Als je bij een bank niet slaagt voor hypotheek een heb je dan bij een online hypotheken nog wel kans?

3:16 AM  
Blogger roclin said...

John, hope all is well with your" legal jobs" search.
Maybe you can find looking for "careers" at www.directmatch4free.com
Just make sure you come back to this site to let us know how you are doing!

2:32 AM  
Blogger alextewnewsite said...

HiRandy Scott ,

Have you seen the new voodoo blogger? The newest and coolest way of super online advertising

Regards,

voodoo blogger

9:04 AM  
Blogger Rainbows End said...

Stop by
href="http://www.luckys-traffic.com/plan4power/">lead generation
I
just read this great article about lead generation you might be
interested in.

2:55 AM  
Blogger linroc said...

John, hope all is well with your" legal jobs" search.
Maybe you can find looking for "careers" at www.directmatch4free.com
Just make sure you come back to this site to let us know how you are doing!

11:45 PM  
Blogger Silver Fox said...

I found your blog while surfing and noticed you are involved in a business opportunity.

I found a website the other day that offers thousands of dollars in free business building tools that might help you build your business.

Find FREE - 60,000 email leads, AutoResponder, Promo Page, Your listing in a hundreds of world directories, Your best ad on 12 Million FFAs, Self-Replicating Search Engine Program, Auto Hits Machine, eZine Success, & more!.

I'm making over $500 a day with these FREE Business Building Tools promoting my business and you can do the same promoting your business.

2:55 AM  
Blogger Silver Fox said...

I found your blog while surfing and noticed you are involved in a business opportunity.

I found a website the other day that offers thousands of dollars in free business building tools that might help you build your business.

Find FREE - 60,000 email leads, AutoResponder, Promo Page, Your listing in a hundreds of world directories, Your best ad on 12 Million FFAs, Self-Replicating Search Engine Program, Auto Hits Machine, eZine Success, & more!.

I'm making over $500 a day with these FREE Business Building Tools promoting my business and you can do the same promoting your business.

7:13 PM  
Blogger linroc said...

Hey everyone! Cool site! The customer support seems good and the technology jobs are endless. Maybe I will have a better directmatch searching for human resources
since my keyword "customer care jobs" did not fit as intended.
Glad I found you! Keep on keepin on!

5:17 AM  
Blogger Greg Liddle said...

Hey, you have a great blog
I have a Simple site.
If you're interested come and check it out.

9:05 PM  
Blogger alextewnewsite said...

HI Randy Scott ,

How about advertising all your links on Yahoo, Google, Msn, Altavista, Alexa and any other site you may ever want to advertise on? Even on the White House website if you want. ;-)

Did you know that one textlink on Msn.co.uk costs $12,000.00 PER DAY??

We offer you to advertise on any of those site for only $45,00 a go.

Curious? > www.googleranksoftware.com

Advertise on the top 100,000.00 Alexa sites for $45,00 only!

Check it out!!
Googleranksoftware.com

6:21 PM  
Blogger mandyalexander17329719 said...

I read over your blog, and i found it inquisitive, you may find My Blog interesting. So please Click Here To Read My Blog

http://pennystockinvestment.blogspot.com

12:17 AM  
Blogger Broadband Guy said...

Hi Randy Scott, I really like your blog Wildblue Communications....Ka Band Chaos, this post in particular really relates to my website about http://www.dsl-experts.com I'll check back when you have more post's I'll really be looking for more content about dsl tho. Laters.

4:58 PM  
Blogger edwardalexander1596288962 said...

Get any Desired College Degree, In less then 2 weeks.

Call this number now 24 hours a day 7 days a week (413) 208-3069

Get these Degrees NOW!!!

"BA", "BSc", "MA", "MSc", "MBA", "PHD",

Get everything within 2 weeks.
100% verifiable, this is a real deal

Act now you owe it to your future.

(413) 208-3069 call now 24 hours a day, 7 days a week.

7:10 PM  
Blogger Rik Martin said...

As always, you have compiled a very interesting blog here. I think you would enjoy my alcohol and drug treatment centers blog. You should check it out if you are interested in all things related to alcohol and drug treatment centers

6:25 AM  
Blogger Rik Martin said...

Very well written! Based on the content of your blog, I think you might enjoy some of the articles at my drug abuse site and hope you will give it a peek.

3:04 PM  
Blogger Rik Martin said...

As always, you have compiled a very interesting blog here. I think you would enjoy my new jersey rehab center blog. You should check it out if you are interested in all things related to new jersey rehab center

4:13 PM  
Blogger Rik Martin said...

I really liked your post. You would probably enjoy the articles I have compiled at my california drug rehab center site. I invite you to check it out.

9:59 PM  
Blogger Rik Martin said...

Very well written! Based on the content of your blog, I think you might enjoy some of the articles at my alcohol and drug addiction site and hope you will give it a peek.

3:55 PM  

Post a Comment

<< Home